Refund policy
Store Operator and Seller
The Rayzeek online store is operated by SENSKY INC. SENSKY INC is the seller for orders placed through this store.
In this policy, “Rayzeek,” “we,” “us,” and “our” refer to SENSKY INC in its role as the store operator and seller.
No Voluntary Returns, Exchanges, or Refunds
Except where applicable law requires otherwise, Rayzeek does not accept voluntary or change-of-mind returns, product exchanges, or refunds.
This includes situations where:
- you no longer want or need the product;
- you ordered the wrong product, model, size, color, voltage, standard, or quantity;
- you selected an incompatible product despite accurate compatibility information being provided before purchase; or
- you are dissatisfied for a reason unrelated to a defect, shipping damage, an incorrect item, non-delivery, or an inaccurate product description.
Please review the product description, specifications, compatibility information, and order details carefully before completing your purchase.
Valid Order Problems
Our no-return and no-exchange policy does not affect the remedies available for genuine order problems.
Please contact Rayzeek if:
- your order is not delivered within the stated delivery window;
- the carrier confirms that the shipment was lost;
- the product arrives damaged;
- the product is defective;
- you receive the wrong product or quantity;
- Rayzeek cannot fulfill your paid order;
- the product has a problem covered by the warranty stated on its product page; or
- applicable consumer law requires Rayzeek to provide a remedy.
How to Submit a Claim
To submit a claim, email info@rayzeek.com, use our contact form, or use the online chat available on our store.
Please include:
- your order number;
- a clear description of the problem;
- photographs or video showing the problem when relevant;
- photographs of the packaging and shipping label when the product arrived damaged, incomplete, or incorrect; and
- any relevant tracking or delivery information.
For visible shipping damage, missing contents, or an incorrect product, please contact us within 7 calendar days after delivery.
For a product defect discovered later, contact us within the warranty period stated on the applicable product page.
For non-delivery, contact us after the estimated delivery period shown in our Shipping Policy or order information has passed.
These requested reporting periods do not limit any longer rights that cannot legally be excluded.
Review of Your Claim
We normally acknowledge a claim within 2 business days.
We may request reasonable photographs, video, packaging information, shipping-label information, tracking information, or troubleshooting steps needed to investigate and verify the problem.
After receiving the information reasonably required to review the claim, we normally communicate our decision within 5 business days.
Submitting a claim does not automatically guarantee a refund or the customer's preferred remedy.
Rayzeek may deny a claim that is unsupported, caused by misuse, accidental damage after delivery, improper installation, unauthorized modification or repair, use outside the product's stated specifications, normal wear and tear, or fraudulent activity. We will explain the result of our review.
Remedies for Valid Claims
When a claim is verified, Rayzeek will provide an appropriate remedy based on the nature of the problem. The remedy may include troubleshooting assistance, replacement parts, a corrective replacement product, reshipment, or a refund.
If troubleshooting or replacement parts can reasonably and permanently resolve the problem, Rayzeek may provide that remedy first.
If Rayzeek sends the wrong product or quantity, we will send the correct product or missing quantity at no additional product or shipping cost. If the correct product cannot reasonably be supplied, we will issue a refund for the affected product.
If an order is confirmed lost or cannot be delivered, Rayzeek will offer reshipment at no additional cost or a refund.
If a damaged or defective product cannot be remedied through troubleshooting, replacement parts, or a corrective replacement product within a reasonable time, Rayzeek will issue an appropriate refund.
If Rayzeek cannot fulfill a paid order, we will cancel the unfulfilled part of the order and issue a refund.
A corrective replacement or reshipment provided for a verified order problem is a remedy for that problem. It is not a voluntary product exchange.
Nothing in this policy limits a remedy that Rayzeek is required to provide under applicable consumer law.
No Physical Returns or Exchanges
Rayzeek does not accept customer-initiated physical returns or voluntary product exchanges.
Because international return shipping can be disproportionate to the product value, Rayzeek normally resolves verified claims without requiring the customer to mail the product back.
Do not send a product to our US registered office, Shenzhen factory, or any other address. These locations do not accept customer returns, and Rayzeek is not responsible for products mailed without written instructions.
For a verified non-delivery, damaged, defective, incorrect-product, or warranty claim, Rayzeek may provide troubleshooting assistance, replacement parts, a corrective replacement product, reshipment, or a refund without requiring the original product to be returned.
Refund Method and Timing
Approved refunds are issued to the original payment method unless applicable law requires another method or the customer expressly agrees to another method.
Rayzeek normally submits an approved refund within 5 business days after approval. Your bank, card issuer, PayPal, or other payment provider may require an additional 5–10 business days to post the credit to your account.
For a verified non-delivery, damaged, defective, incorrect, or unfulfillable order, the refund will include the amount paid for the affected product and any applicable standard shipping charge paid specifically for that product.
Any difference caused by exchange rates, foreign transaction fees, or charges independently imposed by a bank, card issuer, payment provider, customs authority, or another third party may be outside Rayzeek's control.
Order Cancellation or Modification
If you need to cancel or change an order, contact us immediately at info@rayzeek.com.
We will make a reasonable effort to help before the order is processed or dispatched, but cancellation or modification is not guaranteed.
If we successfully cancel a paid order before dispatch, we will issue a refund to the original payment method.
Once an order has been dispatched, it cannot be cancelled or changed merely because the customer changed their mind or selected the wrong product.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
- check the delivery location and any safe location around the property;
- ask household members, neighbors, building reception, or property management;
- check for a carrier notice; and
- contact the carrier for additional delivery information.
You should also contact Rayzeek with your order number and the results of those checks. We will review the delivery address, tracking information, and available proof of delivery.
A delivered tracking scan does not prevent Rayzeek from investigating a credible delivery problem. However, a refund or reshipment is not automatic when reliable evidence confirms delivery to the address provided with the order.
Warranty Claims
If a product page states that the product includes a warranty, you may submit a claim for a covered defect during the stated warranty period.
The warranty does not cover damage caused by misuse, accidents after delivery, improper installation, use outside the product's stated specifications, unauthorized modification or repair, or normal wear and tear.
To submit a warranty claim, contact info@rayzeek.com with your order number, a description of the problem, and photographs or video when relevant.
After verifying a covered warranty problem, Rayzeek will provide an appropriate remedy. The remedy may include troubleshooting assistance, replacement parts, a corrective replacement product, or a refund when another remedy is not reasonably available.
Warranty remedies are provided without requiring a customer-initiated physical return or voluntary product exchange.
Registered Office
SENSKY INC
113 Barksdale Professional Center
Newark, Delaware 19711
United States
This is the seller's registered office. It is not a customer return location. Do not mail products to this address.
Contact Us
Email: info@rayzeek.com
You may also use our contact form or the online chat available on our store.
