Ordering & Payment

Simply browse our products, add your desired items to the cart, and click the "Checkout" button. Follow the prompts to enter your shipping information and payment details.

We process orders quickly! If you need to make a change or cancel, please contact us at [email protected] as soon as possible. We'll do our best to accommodate your request if the order hasn't been processed or shipped yet.

No, you can check out as a guest using either Shopify Payments for credit or debit cards or PayPal. However, creating an account with our store can speed up future checkouts and allow you to easily track your order history.

Product availability is displayed on each product page. If an item is out of stock, it will typically be marked as such, or you won't be able to add it to your cart.

You can enter your discount code or gift card number in the designated field during checkout. Any valid discount will be shown in your order summary before you complete payment.

We accept the payment methods displayed during checkout. Available payment methods may vary by country, region, currency, device, and order. Please review the available options on the checkout page before completing your purchase.

Yes. Our store is powered by Shopify, which is PCI DSS compliant. Payment information is encrypted and processed securely by Shopify and the applicable payment provider. Rayzeek does not store your complete credit card details on its own servers.

Your selected payment method will be charged when you complete your order, subject to authorization by your bank or payment provider.

Our Shopify store automatically displays prices in a supported local currency based on your location and selected country or market. Depending on your location, prices may be displayed in USD, EUR, GBP, or another supported currency.

The final order total and transaction currency will be clearly displayed at checkout before you complete payment. Please review the final amount and currency shown on the checkout page.

If your payment method is issued in a different currency from the currency displayed at checkout, your bank or payment provider may convert the payment. It may also charge a currency-conversion or foreign-transaction fee. Exchange rates and third-party fees are determined by your bank or payment provider and are outside Rayzeek's control.

Rayzeek is our customer-facing store and product brand. The Rayzeek online store is operated by SENSKY INC, which is the seller for orders placed through this store. Depending on the payment method or document, SENSKY INC may appear on payment, order, refund, or other transaction records.

Any tax collected by Rayzeek will be displayed in your order summary at checkout before you complete payment. Depending on your location, you may also be responsible for taxes, duties, or other charges that are not collected through our checkout.

Unless the checkout page or applicable shipping terms expressly state that duties and import taxes are included, you are responsible for import duties, taxes, customs charges, and other government fees assessed when your order enters the destination country. These charges are not included in the product price or shipping charge displayed by our store.

The amount is determined by the destination country's customs authority or another government agency and may be collected by the carrier, customs authority, or another authorized party. Rayzeek does not control these assessments.

If you would like to ask whether a duty-paid shipping option is available for your destination, contact us at [email protected] before placing your order.

You will receive an order confirmation email shortly after completing your purchase. The confirmation includes your order number and a summary of the items ordered.

Please check your spam or junk folder first. If you still can't find the confirmation, contact us at [email protected] with your name and the approximate time of your order, and we'll investigate it for you.

Please check that your payment information is correct. You can also try another payment method displayed at checkout or contact your bank or payment provider for information about the declined transaction.

Please contact us immediately at [email protected] with your order number and the correct address. We can update the address only if the order has not already been processed or shipped.

Please contact our customer support team at [email protected], use our contact form, or use the online chat available on our store.